Support
Email is the official support channel for The Signal Ledger.
Write from the address associated with your beta access or paid subscription whenever possible. We review requests regularly and respond as soon as practical.
Subscription and billing
For cancellation, refund, duplicate-charge, receipt, payment-method, or access questions, use the subject “Billing support.” Paid subscribers will also be able to cancel through Stripe's customer portal without contacting support. See the Subscription, Cancellation & Refund Policy.
Email delivery and unsubscribe requests
If a report is missing, check spam or promotions folders and then email us with the approximate date. To stop emails, use the unsubscribe method in the message or send the subject “Unsubscribe request.”
Privacy requests
For access, correction, deletion, portability, or other privacy questions, use the subject “Privacy request.” If a request is denied and you want it reviewed again, reply with “Privacy appeal.” See the Privacy Policy.
Content corrections
For a material factual issue, use the subject “Content correction” and include the report date, section, and a reliable supporting source. Market views can differ; correction requests should identify a factual or sourcing problem rather than a difference of opinion.
What support cannot provide
Support cannot provide personalized investment, tax, legal, or accounting advice; review your portfolio; recommend a trade; predict returns; or guarantee an outcome.
Protect your information
Never email a full card number, card security code, password, brokerage credential, government ID, tax identifier, or account balance. Stripe handles payment credentials directly.